Building a Feedback

Building a Feedback-Rich Culture

by Ed Batista

As an executive coach and an experiential educator, I’m a passionate believer in the value of interpersonal feedback. To become more effective and fulfilled at work, people need a keen understanding of their impact on others and the extent to which they’re achieving their goals in their working relationships. Direct feedback is the most efficient way for them to gather this information and learn from it.

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Communication Tips for the Vigilant

Don’t Get Defensive: Communication Tips for the Vigilant

When we get defensive, we make it that much harder for our conversational counterparts to hear what we’re saying. We also make it harder to really listen to what *they* have to say. Soon, we’re shadow-boxing, defending ourselves against attacks that aren’t real, and wasting energy — and relationship capital — on damage control instead of solving the problem at hand.

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Emotional Agility

Emotional Agility

Sixteen thousand - that’s how many words we speak, on average, each day. So imagine how many unspoken ones course through our minds.

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When You Criticize Someone

When You Criticize Someone, You Make It Harder for that Person to Change

by Daniel Goleman

Such a question opens us up to fresh possibilities, to reflect on what matters most to us, and even what deep values might guide us through life. This approach gives managers a tool for coaching their teams to get better results.

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Think of how often you communicate with people during your day. You write emails, facilitate meetings, participate in conference calls, create reports, devise presentations, debate with your colleagues… the list goes on.

The 7 Cs of Communication

A Checklist for Clear Communication

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